PRODUCT & FIT
Q: Are NAMU slides true to size?
A: If you wear half sizes, we recommend sizing down. If you tend to have a wider foot, we suggest sizing up.
Q: Are NAMU slides unisex?
A: Yes, NAMU slides are unisex and designed to accommodate a wide range of foot shapes. Be sure to check the specific sizing chart on each product page for guidance.
Q: Can I wear NAMU slides for long periods?
A: Absolutely. Our SEED design is engineered for all-day comfort, stimulating theimportant zones throughout your foot to enhance recovery whether you’re at home, on the field, or traveling.
Q: Are NAMU slides suitable for youth athletes and sports teams?
A: Yes. NAMU slides are popular among youth sports teams, leagues, and training programs providing comfort and recovery for young athletes. For team orders, please complete our Team & Group Inquiry Form and a NAMU representative will be in touch.
PERFORMANCE & DURABILITY
Q: Are NAMU slides water-resistant?
A: Yes. Our slides are water-friendly and quick-drying, making them ideal for poolside, post-practice, or all-weather use.
Q: How long will my NAMU slides last?
A: With regular use, NAMU slides are designed to last 1-3 years, depending on activity level and care. They are durable enough for everyday wear while maintaining their supportive and recovery-focused design.
Q: Can NAMU slides be used outdoors on rough surfaces?
A: Yes. While they are designed primarily for comfort and recovery, NAMU slides feature durable outsoles suitable for casual outdoor use. Avoid excessively abrasive terrain to extend lifespan.
MATERIALS & CARE
Q: What materials are NAMU slides made of?
A: NAMU slides are made from Soleic®, a 100% biodegradable thermoplastic polyurethane (TPU). It is fully recyclable, eco-friendly, and designed to reduce microplastics in the environment.
Q: How do I clean my NAMU slides?
A: Rinse with mild soap and water and allow to air-dry in a shaded area. Avoid machine washing or prolonged sun exposure to maintain the integrity of the material.
Q: Are NAMU slides environmentally friendly?
A: Yes. Our Soleic® material is fully biodegradable and reduces greenhouse gas emissions by up to 84% compared to traditional TPU. We are also proud members of 1% for the Planet, donating a portion of our revenue to environmental initiatives.
ORDERS & SHIPPING
Q: Does NAMU offer free shipping?
A: Yes. We offer free standard shipping on all U.S. orders over $100 USD. Expedited shipping is available at an additional cost.
Q: How long does delivery take for my NAMU slides?
A: Standard shipping typically takes 3–7 business days within the U.S. International shipping timelines vary depending on location.
Q: Can I track my NAMU order?
A: Yes. Once your order ships, you will receive a tracking number via email to monitor your delivery.
Q: Can I place a bulk order for a youth team or organization?
A: Absolutely. We work with youth sports teams, schools, and leagues to provide bulk orders with special pricing. Please complete our Team & Group Inquiry Form with your team details, and a NAMU representative will be in touch within 24 hours.
EXCHANGES & RETURNS
Q: What is NAMU’s return policy?
A: We accept returns within 30 days of purchase. Slides must be unworn and returned in their original packaging. Mailing address: NAMU Recovery 26895 Aliso Creek Road B191, Aliso Viejo, CA 92656
Q: Can I exchange my NAMU slides for a different size or color?
A: Yes. Exchanges are free within 30 days of purchase. Email our support team at Info@namurecovery.com and we will guide you through your options.
Q: What if my NAMU slides arrive damaged or defective?
A: Please email our support at Info@namurecovery.com immediately and we will guide you through your options. There is no additional cost for replacements or exchanges.